NoemoriWorld of ideas

Support

Help with the app, your account or your data, plus separate guidance for urgent personal safety.

Product support and data requests

For account access, a problem with the app, deletion, export or a privacy question, email the operator. Include the email on your account and describe the issue. Do not email passwords, identity documents or private project content. This pilot has no guaranteed response time; data-rights requests are handled within the applicable legal period, normally one month.

Email support or make a data request

If someone is in immediate danger, call your local emergency number.

Urgent help in Spain

If you are in Spain and there is immediate danger, call 112. For thoughts of suicide or concern about someone close to you, the national 024 line offers free, confidential help at any time. Outside Spain, use your local emergency number and local crisis services. Product support cannot respond to emergencies.

Spanish Ministry of Health: 024 information

Resources checked on 6 October 2026. The pilot operator maintains this page.

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